PATIENT SERVICE CENTER REPRESENTATIVE
Company: Apex Dermatology and Skin Surgery Center LLC
Location: Cuyahoga Falls
Posted on: October 16, 2024
Job Description:
Apex Dermatology & Skin Surgery Center is a rapidly growing,
skincare facility that empowers employees to deliver exceptional
patient experiences. We are currently looking for a talented
candidate for the role of Patient Care Center Representative. The
Patient Care Center Representative will answer incoming phone calls
in our Call Center and assist our patients and other visitors. Your
primary job duties will include greeting and answering questions,
collecting patient information, processing paperwork, and
scheduling appointments. You will also help keep our records and
work areas clean and organized. Ideal candidate can work as a team
member, is well-organized with attention to detail and personable.
This is a full-time, entry level, hourly, position. This position
requires legal authorization to work in the US.Pay: $16hr - 19hr
Essential FunctionsReasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
- No assigned supervisory responsibilities
- Answers the phone while maintaining a polite, consistent phone
manner using proper telephone etiquette.
- Maintains patient accounts by obtaining, recording, and
updating PHI and financial information accurately.
- Facilitates the revenue cycle process by entering insurance
information and collecting payments.
- Verifies insurance using Optum/Availity/EMR IE verification
process.
- Maintains an efficient schedule/scrubbing the schedule/ works
the no show and cancellation list.
- Travel may be required due to need of position.
- Receives incoming phone calls for clinic appointments from
patients
- Answers phones and direct calls to appropriate staff
- Responsible for the complete and accurate processing of
appointment scheduling, pre-registration, eligibility screening,
insurance verification, pre-authorization, and financial
counseling.
- Responsible for scheduling, updating and canceling of patient
clinic appointments
- Transmit correspondence or medical records appropriately
- Ensures complete and accurate patient registration
- Greet visitors, ascertain purpose of visit and direct them to
the appropriate staff Requirements
- Excellent written and verbal communication skills
- Ability to Multi-task
- Knowledge of principals encompassing great customer service and
ways to actively help patients
- Computer literacy - Proficient in Microsoft Word and Excel
- Familiar with Medical scheduling software
- Attention to Detail
- High School diploma or equivalency
- Strong Math Skills
- Experience Scheduling patient appointments using medical
software Preferred
- BA/BS/AD in relevant field
- 1-3 years of experience in a medical call center
- 1-year experience in dermatological field
- 2 years' experience of medical and insurance coding
- 1 year experience of record-keeping Physical Requirements:
- Prolonged periods of sitting and computer work
- Ability to lift up to 10 pounds About Us.......Who We AreWe are
Apex Dermatology & Skin Surgery Center. Our goal is to provide the
highest quality dermatology and dermatologic surgery care to
patients in Northeast Ohio in a prompt and compassionate manner. A
strong commitment to delivering an exceptional patient experience,
prompt access to care, including same day appointments, and service
and education to the community are our core values. What We
OfferApex Dermatology & Skin Surgery Center offers a comprehensive
benefits plan that includes Paid Time Off (PTO), Paid Holidays,
Medical, Dental, Vision, Life Insurance, and Short-Term Disability
and 401(k)Apex Dermatology & Skin Surgery Center provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, disability or genetics. In addition to federal law
requirements, Apex complies with applicable state and local laws
governing nondiscrimination in employment in every location in
which the company has facilities. This policy applies to all terms
and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves
of absence, compensation, and training.
Compensation details: 16-19 Hourly Wage
PI50e6f3afb376-37248-35794775
Keywords: Apex Dermatology and Skin Surgery Center LLC, Strongsville , PATIENT SERVICE CENTER REPRESENTATIVE, Sales , Cuyahoga Falls, Ohio
Didn't find what you're looking for? Search again!
Loading more jobs...