Technical Specialist
Company: CSA America Testing & Certification LLC
Location: Cleveland
Posted on: October 23, 2024
Job Description:
Employment Status:RegularTime Type:Full timeBUILDING A WORLD
CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision:
making the world a better, safer, more sustainable place. It's been
part of our mission for nearly one hundred years: from the first
engineering standard for railway bridges developed in 1919, to more
than 3,500 standards, codes & related products today.Headquartered
in Canada, with a global footprint of more than 30 labs and offices
across Europe, Asia and North America, CSA Group tests, inspects
and certifies a wide range of products - from every day househould
items to leading edge technology-to meet exacting requirements for
safety, performance and environmental impact.Our employees take
pride in making a difference in people's lives through the work
that we do. We're looking for people like you to help make it
happen.Job Summary:The Technical Specialist supports CSA Group's
account acquisition and growth by interfacing with clients,
assisting Strategic Account Managers, Technical Account Managers,
and other personnel with quoting and project development,
coordination, and execution. Must interact with clients to learn
their needs and generate services in order to fulfill and exceed
expectations.Responsibilities:
- Quotations. The Technical Specialist assesses client inquiries
to determine our team's ability to complete the scope of the
project and the required hours necessary to execute the testing and
reporting. Must have sufficient experience and expertise to
accurately predict timelines and labor.
- Projects. The Technical Specialist coordinates with the
Operational Teams to ensure technical aspects of testing meet
strict quality measures. May assist with questions - from both the
Operations team and the client, provide guidance, troubleshooting,
and resolution of issues.
- Product Line Reviews (PLRs). The Technical Specialist leads or
collaborates with Account owners on PLRs. Responsibilities range
from initial discussions with the client to coordination with
submitting vendors, testing aspects during the program, reporting
results, and follow up questions.
- Development and Enhancement of Services. Must demonstrate an
acute awareness of business development possibilities and work with
clients and the CSA Group teams to construct and validate
offerings.
- Capital Equipment. Will investigate capital equipment purchases
and may assist with installation and functionality.
- Research. Will be required to research product safety
standards, performance testing protocols, legislative and statutory
requirements, and other information gathering activities as
necessary.
- Technical Committees, Trade Shows. The TS will represent CSA
Group at select trade shows, and may participate in technical
committees relevant to the product categories of our consumer
product evaluation division.
- Travel. Some travel, likely less than 10% of the time, will be
necessary due to visits to clients and trade shows.Qualifications:
- College degree in a relevant technological discipline, and/or
six or more years of work experience in the TIC (Testing,
Inspection, and Certification) or similar industry
- Experience in technical writing, standards development or
process development are strong assets
- Established network within the TIC industry, include retail and
manufacturing client contacts
- Knowledge of CSA Group, UL and other standards; experience with
a variety of test procedures
- Sales or Marketing experience preferred
- Mentoring skills. Strong problem-solving ability; detail
oriented, high level of
- communication skills (verbal and written) excellent listening
and retention skills
- High level of initiative to meet or exceed targeted goals with
minimal supervision
- Ability to cope with unpredictable schedule, regular work
interruptions, multiple
- deadlines and targeted goalsCSA Group is an Equal Opportunity
Employer and is committed to diversity, equity, and inclusion. We
prohibit discrimination and harassment of any kind based on any
grounds stipulated by applicable laws. We are an organization where
opportunities are based on skills and abilities, and differences
are respected and valued. Please contact us at if you require
accommodation in the interview process.
Keywords: CSA America Testing & Certification LLC, Strongsville , Technical Specialist, IT / Software / Systems , Cleveland, Ohio
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