AREA SUPERVISOR
Company: Ross Stores, Inc.
Location: Southgate
Posted on: October 26, 2024
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Job Description:
Our values start with our people, join a team that values you!We
are the nation's largest off-price retailer with over 2,000 stores,
and a strong track record of success and growth. Our focus has
always been bringing our customers a constant stream of
high-quality brands and on-trend merchandise at extraordinary
savings. All while providing a fun and exciting treasure hunt
experience.As part of our team, you will experience:Success. Our
winning team pursues excellence while learning and evolvingCareer
growth. We develop industry leading talent because Ross grows when
our people growTeamwork. We work together to solve the hard
problems and find the right solutionOur commitment to Diversity,
Equity & Inclusion, and our community. We celebrate the
backgrounds, identities, and ideas of those who work and shop with
us because our differences make us stronger. We strive to be a
positive force in our community.Our Corporate headquarters are in
Dublin, CA, we have 3 buying offices in key markets in New York
City, Los Angeles, and Boston, and 8 distribution centers
nationwide. With 2023 revenues of $20.4 billion, we are a Fortune
500 company who is committed to providing an inclusive work
environment with continuous learning opportunities and development
for our teams.GENERAL PURPOSE:The Area Supervisor is a member of
the Store Leadership who is responsible for a specific, assigned
area of the Store as well as the general operations and supervision
of the Store when functioning as the Manager on Duty. Area
Supervisors are responsible for opening and closing the Store,
supervising Associates, and maintaining a friendly, easy to shop
environment. They ensure proper merchandise presentation, and
maintain a clean work area at all times. Area Supervisors are also
responsible for executing and supervising Company operational
processes as needed.ESSENTIAL FUNCTIONS:Maintaining Safe & Secure
Environments:Understands that safety is the number one priority and
practices safe behaviors in everything they do.Maintains a high
level of awareness on the sales floor to create a safe and secure
shopping environment for everyone. Immediately corrects or reports
any unsafe conditions or practices to Store Leadership.Responsible
for security of building including entrance/exit control (Associate
entry/egress, receiving door, daily trash removal, etc.),
Electronic Article Surveillance (EAS) devices daily function check,
Cash Office security, armored carrier pick-ups and register
area.Removes clutter and ensures safe, clear egress to emergency
exits.Responsible for Customer safety including accident
prevention, accident reporting and emergency procedures.Tests all
fire alarm systems as scheduled. Responds to after-hours alarms
when requested.Customer Service:Treats all Customers, Associates,
and other leaders with respect.Demonstrates courtesy, friendliness,
and professionalism at all times. Recognizes Associates using
Company recognition programs.Personal and Store BrandRepresents and
supports the Company brand at all times.Maintains a professional
appearance, in accordance with Company Dress Code. Ensures all
Associates adhere to the Company Dress Code at all times.Keeps all
areas of the Store clean, well-maintained, and merchandised to
standard.Responsible for daily trash removal.General
Merchandising:Ensures recovery, sizing and markdowns are completed
to Company standards through teaching, assigning tasks, and
following up per Company best practice.Responsible for receiving
merchandise truck when needed.Processes all merchandise with a
sense of urgency.Responsible for receipt of all non-merchandise
inbound deliveries (i.e. signs, supplies, special deliveries,
etc.).Responsible for cleanliness and organization of all
Stockrooms.Helps deliver and place merchandise on sales floor when
all merchandise is processed.Responsible for ensuring any
back-stock is secured and processed to Company policy.Responsible
for merchandising of department including the back
stock.Responsible for the reduction of loss due to damage.Ensures
compliance to the monthly presentation guidelines in assigned
area.Responsible for floor moves and signing including promotional
signing as needed.Responsible for re-wraps as needed.Loss
Prevention:Understands and complies with the Loss Prevention
Awareness Program and is responsible for Store Loss Prevention
which includes maintaining a large Customer service presence on the
sales floor, Customer and Associate engagement and heightened Loss
Prevention awareness.As a representative of Ross Leadership,
demonstrates integrity and honesty in all interactions with
Associates and Customers. Safeguards confidential information, cash
and credit card information and merchandise.Ensures Public View
Monitor (PVM) system is maintained properly.Conducts Code 50
package inspections.Executes all Company Best Practices and
maximizes productivity by minimizing steps and touches while
working.Front End Supervision and Operations:Executes all Company
Best Practices and maximizes productivity by minimizing steps and
extra touches when working. Ensures Associates are executing to
Company standards at the Front End.Maintains pace, energy and
presence at the Front End, managing the line to expedite Customers
wait timeTrains and coach Associates on cash registers, shortage
control policies and other Front End procedures. To meet friendly
and productivity standards.Controls Retail Associates' break
schedule for backups, lunches and breaks.Ensures all equipment is
working properly.Maintains proper supplies and recovery for the
Front End area.Ensures go backs are expedited, properly scanned,
security tagged and ticketed.Teaches all Associates the Scan and
Bag best practice.Ensures salability of merchandise on the Front
End, aisle tables, Men's/Women's 4-way features, and specialty
racks.Fitting Rooms:Responsible for the maintenance and cleanliness
of the Fitting Rooms.Ensures all Fitting Room garment tags are
audited and accounted for to Company policy.Ensures go-back
compliance throughout the day. All merchandise returned to the
sales floor must be ticketed, scanned, nubbed and security tagged
as needed.Administrative Duties as Assigned by Store
Manager:Ensures Cash pulls and bank deposits are conducted to
Company policy.Responsible for Front End control when needed.
Understands and adheres to the policies and procedures that refer
to refund approval, Associate purchase approval, securing tills and
cash in safe, register Paid Outs/Ins, void approval, register media
and break schedules.Responsible for payroll administration
including daily punch edits, Associate scheduling compliance,
Sunday payroll transmission and Payroll reporting as needed.Other
duties as assigned by Store Manager.COMPETENCIES:Manages Work
ProcessesBusiness AcumenPlans, Aligns & PrioritizesBuilds
TalentCollaboratesLeading by ExampleCommunicates EffectivelyEnsures
Accountability & ExecutionQUALIFICATIONS AND SPECIAL SKILLS
REQUIRED:Excellent verbal communication skills.Fluency in
English.Prior Customer Service and supervisory experience
preferred.Familiarity with point-of-sale equipment and
applications.Ability to perform basic mathematical calculations
commonly used in retail environments.Ability to work evenings and
weekends.PHYSICAL REQUIREMENTS/ADA:Ability to use all Store
equipment, including PDTs, registers and PC as required.Ability to
spend up to 100% of working time standing, walking, and moving
around the Store.Ability to regularly bend at the waist, squat,
kneel, climb, carry, reach, and stoop.Ability to occasionally push,
pull and lift more than 25 lbs.Ability to use janitorial equipment,
rolling racks, ladders and other assigned supplies.Certain
assignments may require other qualifications and skills.Associates
who work Stockroom shifts: ability to regularly push, pull and lift
more than 20 lbs.SUPERVISORY RESPONSIBILITIES:Retail
AssociatesStockroom Leads (where applicable)DISCLAIMERThis job
description is a summary of the primary duties and responsibilities
of the job and position. It is not intended to be a comprehensive
or all-inclusive listing of duties and responsibilities. Contents
are subject to change at management's discretion.Ross is an equal
employment opportunity employer. We consider individuals for
employment or promotion according to their skills, abilities and
experience. We believe that it is an essential part of the
Company's overall commitment to attract, hire and develop a strong,
talented and diverse workforce. Ross is committed to complying with
all applicable laws prohibiting discrimination based on race,
color, religious creed, age, national origin, ancestry, physical,
mental or developmental disability, sex (which includes pregnancy,
childbirth, breastfeeding and medical conditions related to
pregnancy, childbirth or breastfeeding), veteran status, military
status, marital or registered domestic partnership status, medical
condition (including cancer or genetic characteristics), genetic
information, gender, gender identity, gender expression, sexual
orientation, as well as any other category protected by federal,
state or local laws.
Keywords: Ross Stores, Inc., Strongsville , AREA SUPERVISOR, Hospitality & Tourism , Southgate, Ohio
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