MITS General Manager

Company: DEX Imaging Inc.
Location: Cleveland
Posted on: November 13, 2024

Job Description:

Are you ready for that next opportunity?At DEX, we are preparing for our journey into Managed IT/Cybersecurity Services, and we are excited to be building a new line of business to support our customers' broader IT needs. Our core business of managing customer print and copy needs will become exponentially stronger with this new line of business.Of course, a lot goes into making that one goal a reality. We begin with respect for people. We value our customers. Without them, we could not sustain a successful business. We also value our employees and their expertise. We call them DEXPERTs. And we value innovation. It is the thing that keeps us and our customers competitive.Our promise to you is that we will always remain on the cutting-edge of technology, providing world-class equipment, integrated technology solutions, knowledgeable (and accessible) technical expertise, flexible financing, and competitive pricing-all within reach, offered by one company, DEX Imaging.If you are a seasoned sales and operational leader with experience in building a high performing team, this may be the perfect opportunity for you!Join our team as a General Manager in our Technology Services line of business.The General Manager (GM) is the top leader of a book of business in a given geographic region. The GM is primarily responsible for sales pipeline generation, sales bookings, and market share growth. The GM is also responsible for a small team of in-market field engineers, working closely in conjunction with our leaders of our centralized IT service delivery team.

• Lead a team of up to 12 direct reports - a mix of Technical Account Managers and Field Engineers.
• Develop a culture of accountability for the team.
• Attract and retain A-players who can generate new business, and maintain/grow existing business.
• Increase market share.
• Partner with Sales leaders on Copy/Print side of the DEX business.
• Identify new logo opportunities.
• Drive client net revenue retention and client satisfaction for clients.
• Coordinate with shared/centralized service delivery leaders, and manage a limited set of regional in-market service delivery resources to meet client needs.
• Ensure Sales and Service Delivery resources are skilled, trained, and developed.
• Own the attainment of revenue/profitability goals for the assigned geographic region.
• Instill a high-performance, metrics-driven culture in the geographic team.Qualifications:
  • Bachelor's Degree Required. Master's Degree preferred.
  • 7+ years of experience in technology services businesses (IT, Cybersecurity consultancies or MSPs/MSSPs).
  • Entrepreneurial spirit. DEX Technology Services is a new line of business and a creative, can-do attitude is critical.
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Keywords: DEX Imaging Inc., Strongsville , MITS General Manager, Executive , Cleveland, Ohio